Refund & Return Policy

Your satisfaction is our priority. If you’re not happy with your purchase, LunaSteps offers a return or refund under the following terms:

Return Eligibility

We accept returns within 7 days of delivery if the product:

  • Is unused and in original condition
  • Includes original tags and packaging
  • Is accompanied by proof of purchase

Non-Returnable Items

Items marked as “Final Sale”, gift cards, and customized products cannot be returned or refunded.

Refund Process

Once your return is received and inspected, you will receive an email confirmation. If approved, the refund will be issued to your original payment method within 5–10 business days.

Return Shipping

The customer is responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

To initiate a return, contact us at: info@aureasteps.com